Responsible Gambling at Betmica Casino

We are committed to safe and controlled play. Our approach to responsible gambling focuses on practical tools, clear information and easy access to support so players can stay in control. Below you will find how we protect customers, the controls available on account, and where to go for professional help.

Player protection principles

We place player safety at the centre of everything we do. We aim to minimise harm by using clear messages, routine account checks and tailored interventions where needed. Our staff are trained to recognise signs of problem gambling and to act quickly and respectfully.

Activity-control tools

We provide a set of account tools that let you control how you play. These are simple to use and can be changed in your account settings. We encourage you to try different combinations to find what works best for you.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits take effect after a short delay to prevent impulsive changes. You can increase or decrease limits, with increases subject to a cooling-off period.

Loss limits

Loss limits let you cap the amount you can lose over a chosen period. Once the limit is reached, play will be restricted until the next period. This helps to prevent chasing losses and keeps spending predictable.

Time limits and session breaks

Use session time-outs and reality checks to manage playing time. Options include short breaks of 10, 30 or 60 minutes, daily pauses and regular reminders showing time played. You can also set automatic logouts after a set session length.

Self-exclusion and account closure

If you need a longer break, self-exclusion lets you block access to your account for a chosen period - from six months up to permanently. During self-exclusion your account will be closed to play, though you can still withdraw any remaining balance. We will provide clear steps to apply and to seek support.

Signs of problematic behaviour

Common indicators that gambling may be getting out of control include spending more than planned, borrowing money to play, hiding activity from others, or feeling unable to stop. If you or someone close to you shows these signs, take action early.

Practical tips for staying in control

Set limits before you start, take regular breaks, only gamble with money you can afford to lose and avoid chasing losses. Consider using deposit and loss limits together and review your activity regularly to spot changes.

Professional help and support organisations

If you need assistance beyond our tools, speak to trained support services. Recommended UK organisations include BeGambleAware, GamCare, Gamblers Anonymous and Samaritans. These services offer confidential advice, self-assessment, counselling and referral to local NHS services where appropriate. If you would like help applying limits or self-excluding, contact our support team and we will guide you through the process.