Need help? Our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. Reach us via live chat for immediate help, by email for detailed enquiries or by phone for account and payments matters. We provide practical guidance on deposits, withdrawals, verification and active promotions, plus help with responsible-play tools. Expect clear, prompt replies; use the channels below to get in touch at a time that suits you.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (live chat & email, 24/7) |
| General Enquiries | [email protected] (responses Mon-Fri, 09:00-22:00) |
| Affiliate Enquiries | [email protected] (partner team, reply within 48 hours) |
| Phone | +44 20 7430 5821 (Mon-Fri, 09:00-22:00) |
| Working Hours | Live chat 24/7; email support 09:00-22:00 (Mon-Fri) |
Email Support
Email is the preferred way to contact support about detailed requests, account-related issues, or anything that needs an explanation or supporting documents. Send your message to [email protected] and include a clear subject line so your request can be directed to the right team. Make sure your contact details are up to date to help avoid delays in receiving a reply.
Contact Form
Response Time
Our support team aims to answer most inquiries within one business day. You can contact us through live chat or email. More complex requests, such as account checks or payment queries, may take longer depending on their nature. If we need more information to resolve your request, we'll let you know and keep you updated.
Feedback
Have a suggestion or an idea for making the site better? We’d love to hear what you think about your experience, from finding games to using your account. Send us your feedback, and our team will review it carefully. Your comments and ideas help us improve the service and make the website easier and more enjoyable to use for everyone.