Player Privacy Policy

At Betmica Casino, we respect your privacy. This policy explains what information we collect when you use our website and account services, how we use and protect it, and the choices available to you. We aim to handle personal information clearly and only for purposes connected with providing and managing our services.

Information we collect

We collect information you provide to us, information created when you use your account, and certain details sent by your device or browser.

Personal data

This may include your name, date of birth, contact details, address, account credentials and information you provide when contacting support. We may also collect documents or details needed to confirm your identity and manage your account.

Technical data

When you visit our website, we may collect your IP address, device and browser details, approximate location, pages viewed and account activity. This helps us maintain the site, identify technical issues and protect accounts from unauthorised access.

Transactional data

We keep records of deposits, withdrawals and other account transactions. These records may include payment method details, transaction amounts, dates and status updates. Payment providers may process additional information under their own privacy policies.

How we use your information

We use information to create and manage accounts, process transactions, respond to requests and provide customer support. We also use it to check account activity, prevent misuse, meet applicable obligations and improve how our services work. Where a particular use requires your choice, we will provide a way to give or withdraw it.

How we protect and store data

We use access controls and other security measures designed to protect personal information against unauthorised access, loss or misuse. Access is limited to people and providers who need the information for their work. We keep information for as long as needed for the purposes described here, including applicable record-keeping requirements, then delete or anonymise it where appropriate. No method of storage or transmission is completely secure.

Cookies and tracking technologies

Cookies help our website remember settings, maintain sessions and understand how visitors use its pages. Some are necessary for the site to work; others help us assess performance or remember preferences. You can manage non-essential cookies through the choices offered on the site and adjust cookie settings in your browser.

Your privacy rights

You can ask to access the personal information we hold about you and request that inaccurate details be corrected. You may also request deletion of your data or object to certain uses. These rights can depend on the circumstances: for example, we may need to retain some records to meet applicable obligations or resolve an account matter. To make a request, contact us through the support options on our website. We may need to confirm your identity before responding.

Sharing information with third parties

We may share information with payment processors, identity-check providers, hosting providers and other service partners where needed to operate and protect our services. We may also disclose information when required by law or to address suspected misuse. We do not share more information than is reasonably needed for these purposes.

Changes to this policy

We may update this policy when our practices or requirements change. The current version will be available on this page. Please review it occasionally to understand how we handle your information.